Hull Trains is marking a year of significant achievements in 2024, having served an impressive 1.5 million customers over the past year.
This milestone coincides with their train fleet clocking up one million miles since its introduction. Hull Trains was founded 24 years ago to connect communities along the East Coast Main Line, including Beverley, Hull, Retford, Grantham, and London King’s Cross.
In 2019, Hull Trains introduced a £60m state-of-the-art Hitachi fleet, offering increased seating capacity, improved interiors, faster journey times, and environmental benefits.
For the first time ever, from 4th-12th January, Hull Trains will make special stops at Goole, providing residents with direct services to and from London King’s Cross while upgrade works are underway.
Martijn Gilbert, Managing Director of Hull Trains, said: “We’re thrilled to be hitting the milestone of serving 1.5 million customers in a year. Our fantastic teams are dedicated in making sure that every single customer has a safe and enjoyable journey with us. We now have capacity for 40,000 customers to travel with us every week, meaning that even more people than ever can enjoy a quick and efficient journey with unrivalled customer service.
“We’re immensely proud of the performance and reliability of our service and I’m particularly pleased that we’ll be offering our service to Goole for the first time in January. We also have ambitions to expand with a new service between Sheffield, Worksop and London.”
Louise Mendham, Service Delivery Director at Hull Trains, has been with the company for over twenty years: “I’m delighted that our dedicated Hull Trains team have reached so many milestones this past year. 2024 has also seen us more active than ever in the communities that we’re proud to serve.
“Amongst the highlights of this year, we’ve treated Brough schoolchildren to a special Hull Truck Theatre pantomime performance onboard, transformed one of our carriages into an exclusive comedy club with the Hull Comedy Festival, supported Pride in Doncaster and Hull Pride, as well as offering free travel to the Humber Street Sesh music festival. Our teams are already looking forward to more ways of supporting our customers and communities in 2025.”