The owners of a care home in Preston have been asked to provide an action plan after concerns were raised by regulatory inspectors.
Care Quality Commission inspectors visited Southview Lodge Residential Care Home in October. The home can accommodate up to 30 adults aged 65 and over.
The inspectors identified three breaches of legal regulation relating to safety, recruitment and governance. The company which runs Southview Lodge, Bideaway Homes (2) Limited, has been asked to provide an action plan in response to the concerns raised.
In the CQC report, published this month, inspectors said: “Incidents had not been acted upon or shared appropriately, and safeguarding processes were not effective. People’s care plans were not always updated to ensure staff had access to accurate information about risk to people.
“Health and safety and recruitment processes still did not adhere to best practice guidance or the provider’s own policies. Some medicines management systems continued to be ineffective. Governance systems still did not effectively assess, monitor or improve safety or quality of care.”
Despite the regulation breaches, the inspectors did note that some improvements had been made, including to the way mental capacity assessments are carried out.
The inspectors added: “Staff understood people’s needs and delivered care in line with current guidance. The service effectively shared information with staff and ensured people were supported with their health.
“People were treated with kindness and supported to have choice and control over their daily lives. Relatives were able to visit, and people had access to events and activities. Staff responded to requests for help quickly.
“The service valued staff and proactively supported their well-being. People received person-centred care, and reasonable adjustments helped support their needs. The service provided information to people in a way they could understand, and people were able to give feedback.
“The service was accessible and took action to address discrimination. People were supported to plan for the future. Staff understood the service’s visions and values and felt well supported by leaders. Staff were treated fairly, and policies supported equality.
“The service worked collaboratively with staff and partners, and there was a clear focus on continuous learning and improvement.” LancsLive has contacted Southview Lodge for a comment.
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